Why safety professionals need to be the friendliest people in the workplace

Firstly, let’s clarify that being friendly doesn’t mean you must be friends with employees.

Now we know safety professionals play a critical role in promoting a safe and healthy work environment for all employees. One important aspect of their job is building trust and positive relationships with workers to communicate safety information and foster a culture of safety effectively.

Being friendly and approachable can help break down barriers and create a more open, psychologically safe and inclusive environment where employees feel comfortable sharing concerns or asking questions.

Additionally, a friendly and approachable safety professional may better identify and address potential safety hazards or issues, as workers are more likely to report them to someone they trust and without fear of retaliation.

Furthermore, they can help create a positive attitude and culture towards safety in the workplace, where everyone is willing to work together to keep themselves and others safe.

There are several ways that safety professionals can be the friendliest in the workplace and promote a positive culture of safety.

1. Be approachable:

This can be achieved by maintaining an open-door policy, being a good listener, being available to answer questions, and actively seeking out employee feedback.

2. Communicate effectively:

Clear and concise communication is key in any workplace, but it’s particularly important for safety professionals. They should communicate safety information in a way that is easy to understand and listen attentively to the employees.

An example

Use simple language and avoid jargon or technical terms. Speaking in simple language is like putting on a pair of comfortable shoes. It allows for easy movement and understanding, whereas using jargon and technical terms is like walking on stilts, it may impress some people, but it’s hard to keep up, and it can be off-putting for others.

Another helpful communication technique is being curious and asking open questions instead of saying, “Does that make sense to you” Ask, “What didn’t make sense to you” this approach encourages dialogue.

3. Encourage participation:

Safety professionals should actively involve employees in developing and implementing safety policies and procedures. This can help to build buy-in and promote a sense of ownership among employees. What can work well is asking employees for their input on improving things.

4. Trust and respect:

Being friendly demonstrates empathy and understanding that can help to build trust, respect and motivation among team members.

A tip

Make sure to check in regularly with your colleagues to see how they are doing both personally and professionally. for example, ask, “What did they get up to the weekend?” “How did the family party go” and “What can I do to help make your job easier?”

5. Lead by example:

Safety professionals should practice what they preach and set an excellent example regarding safety behaviour. This will show that they take safety seriously and can also help encourage employees to do the same.

6. Show recognition and appreciation:

Acknowledge and appreciate employees when they do something right regarding safety. Safety professionals should also recognise and reward good safety performance, which can help to boost morale and encourage employees to continue to work safely.

7. Use a sense of humour:

Professionally, using a sense of humour can help to build rapport and ease tension in the workplace, making it a more comfortable and inviting place for employees.

However, it’s important to note that being friendly doesn’t mean safety professionals must compromise on ethics, professional standards, and decision-making. Still, it helps them to lead and manage a team effectively. So can you be too friendly?

All these actions can help build positive relationships with employees, promote a culture of safety, and ultimately ensure a safe and healthy work environment.

Ask yourself: How friendly are you in the workplace?

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What does good health and safety look like

In the health and safety industry, we sometimes get so focused on hammering our point home that we forget to acknowledge the good stuff.

Although we have a long way to go in the UK to ensure a truly safe working environment for everyone, many businesses across the country have truly dedicated themselves to building a positive culture of health and safety and are reaping the rewards.

This blog will take an in-depth look at what good health and safety looks like and what you can do to achieve it.

Not just doom and gloom

Health and safety professionals have a lot of responsibility to ensure the safety of others, which goes some way to explaining why we get quite passionate when we talk about health and safety.

But there’s a lot of good news in the health and safety industry. For example, the RoSPA Health and Safety Awards highlight fantastic and notable efforts by companies and health and safety professionals going above and beyond to protect employees.

These awards are not just great press but also a fantastic way of benchmarking safety achievements, improving team morale, and winning new tenders and clients. Britsafe and the SHP run similar awards schemes highlighting health and safety success in all areas.

What does good health and safety look like?

Fundamentally, health and safety encompass how businesses, employers, building owners and more can keep those in their care safe.

This can mean regularly carrying out risk assessments, communicating those risk assessments with workers clearly, and investing in the right training and equipment to help them carry out their job safely.

A pet peeve of mine is the hijacking of health and safety to excuse all manner of bad management, lack of training, and laziness. Health and safety isn’t some nebulous label you can whack on anything you like to keep customers out, but a set of (mostly) very clear, sensible guidelines that require duty holders to invest in relevant safety measures.

Britsafe’s ‘What Does Good Health and Safety Look Like?’ guidance highlights a few areas that an organisation dedicated to health and safety will excel.

People are aware of any significant risks.

Communication is a crucial part of health and safety, and a business dedicated to health and safety will boast employees who are well aware of dangers. As well as this, everyone will be clear about who is responsible for what and understand the specific consequences of not following guidelines.

Leaders visibly promote health and safety and involve people

A truly effective culture of health and safety comes from the top. Leaders will be engaged with safety briefings, updates, and campaigns, showing genuine interest beyond their legal obligations, and encouraging others to get involved.

Some managers have extra risk management skills

One of the most important safety rules for businesses is the requirement for a ‘competent person’, essentially, someone with the skills and training to oversee activities and help and advise where needed.

A company dedicated to its health and safety will have more than one competent person and invest in managers and supervisors to ensure they’re all equipped to manage risk.

Key points

Mostly, good health and safety comes down to a few key things:

Communication: Everyone should be in the loop and communicate problems when they arise to find a solution. People should feel comfortable highlighting gaps in safety processes because there is no blame culture.
Preparation: Time should be taken before the job starts to properly assess the situation, identify risks, and communicate them via a detailed but straightforward risk assessment.
Commitment to training and coaching: Health and safety training should go beyond box ticking exercises and be engaging. Employees should receive basic training, ongoing bespoke support, relevant coaching, and achievable goals that encourage safe behaviour.
Peoplework, not paperwork: The people involved are the riskiest part of any health and safety system. People are unpredictable and mercurial and will often justify anything if it means getting the job done quicker. Overcoming this requires risk managers to view people not as statistics but as individual human beings with different triggers, needs, and wants and customise health and safety communications to them wherever possible.
Teamwork: Everyone in the company should understand that processes are in place to protect them and those around them, not to make work more complicated. When everyone has a reason to care and the skills they need to stay safe, commitment is far more likely.

A neverending story

Encouraging genuinely effective health and safety requires businesses to move from the standard ‘man with a clipboard’, online training quota-based education style of static risk management to a more inclusive, ongoing strategy.

Safety should not be the responsibility of one person. Still, a subconscious thing everyone implements into their day-to-day reassured that it’s not a pointless exercise in box-ticking but a well-thought-out system of reasonable measures designed to keep them and their colleagues safe.

The first step in building a comprehensive, beneficial culture of safety is identifying where you’re going wrong and right with the help of a safety risk management expert. Do you want to discuss your safety needs and step towards a safer future? Get in touch today, and let’s chat.

Mental Health At Work: How Can Managers Protect Employee Mental Health?

Sometimes we can get so wrapped up in risk assessments and other everyday health and safety management that we forget about the people involved.

H&S isn’t just about avoiding physical injury. The goal is to ensure the health and wellbeing of everyone onsite, to ensure they can do their job without risk or discomfort to themselves or others – this includes mental health.

In just a few short years, we’ve come a long way regarding mental health at work, but we still have a long way to go. One in four people in the UK will have a mental health problem at some point in their lives, potentially triggered or exacerbated by work.

Managers should be putting as much emphasis on mental health as they do on physical health if they want to achieve a truly effective health and safety culture.

Do employers have a legal obligation to protect the mental health of workers?

For a start, it’s worth highlighting that any business satisfied with doing the bare minimum the law requires probably isn’t all that bothered about their health and safety. However, it’s good for managers to refresh their knowledge of the law every so often to ensure they’re still on the up and up, no matter how invested they are in risk management.

The simple answer is that employers have a legal responsibility to ensure workers are not working under undue stress or pressure.

Anxiety and depression, the two most common mental health issues, can be triggered by issues at work. Over time, without treatment, stress at work can lead to physical and psychological damage.

That’s not good for the employee or the employer. It can lead to absenteeism, reduced productivity, and even physical harm due to distraction or exhaustion.

No matter whether work is causing the issue or exacerbating an existing issue, employers are legally required under legislation to manage it as they would any other risk.

According to the HSE: ‘Work-related mental health issues must be assessed to measure the levels of risk to staff. Where a risk is identified, steps must be taken to remove it or reduce it as far as reasonably practicable.’

Employers may also find that they have additional legal requirements under other legislation to protect workers’ mental health, such as equalities legislation.

The fact is that the HSE views mental health as no less important than physical health and expects employers to act accordingly.

What can employers do to protect the mental health of employees?

In 2017, the government commissioned the ‘Thriving at Work’ report, which laid out a framework of actions that employers and risk managers should implement to protect the mental health of workers. These guidelines state that employers must:

Produce, implement and communicate a mental health at work plan which promotes good mental health for all employees and clearly outlines the support available for those who want or need it
Develop mental health awareness among employees by making information, tools, and support accessible
Encourage open conversations about mental health and support available, from recruitment and at regular intervals. Employees should be offered appropriate workplace adjustments if needed
Provide employees with good working conditions and ensure they have a healthy work/life balance, as well as opportunities for development
Promote effective people management to ensure all employees have regular conversations about their health and wellbeing with managers, supervisors, or leaders, and train and support managers to effectively manage mental health issues
Monitor employee mental health and wellbeing based on available data, talk to employees and understand risk factors

What these very in-depth guidelines boil down to is this:

Have a mental health plan
Promote communication and open conversations about mental health by raising awareness and reducing stigma
Implement a way to monitor actions and outcomes to inform future decisions

Another set of HSE Guidelines, the Management Standards, also includes a framework for managers to manage mental health at work better.

You can read more here.

What does this mean in practice?

Like most things in health and safety, managing mental health at work comes down to treating your employees like people, not statistics.

Those responsible for managing risks must be aware of who is working onsite, not just as a name on a clipboard, but as a person.

This is perhaps even more crucial when it comes to mental health. Often, safety managers can identify physical risks from a standard visual inspection and tackle them then and there. Unfortunately, mental health is very personal, and too many suffer in silence or fall through the cracks. Symptoms might not begin to show until it’s too late.

By treating employees as people and regularly talking with them person-to-person rather than communicating through PowerPoint, you can more easily identify struggling employees and provide the help and support they need.

Managers should also strive to ensure psychological safety onsite. Employees must feel comfortable coming forward with physical or mental issues without fear of reproach or punishment.

If an employee is not certain they can safely bring issues to your attention, they won’t, and the problem will continue to fester until something goes very wrong.

Fundamentally, suppose the employee’s mental health is impacted by work, such as poor management, excessive workload, or bullying. In that case, immediate action should be taken to remove or remedy the trigger.

Just as employees should not be expected to work under the threat of physical harm, no employee should be expected to do a job that harms their mental health.

Get in touch today via the contact form below to learn more about how better to manage people and mental health issues at work or discuss your health and safety needs.

Why health and safety should be considered in the hiring process

When they hear ‘health and safety’, most people – particularly managers – immediately jump to fire drills, risk assessments and box-ticking. But health and safety in the workplace is far more than that.

A positive health and safety culture can improve productivity, profitability, client and stakeholder satisfaction, lower staff turnover, and so much more. It’s key to get it right, and part of that is bringing in new staff that share a commitment to building and upholding that culture.

Good health and safety practices ultimately benefit your whole workforce, whether through procedures that directly impact them or by reducing staff absences creating a more efficient site. In addition, research shows workplaces that prioritise health and safety have more productive workers. Therefore, bringing in individuals who have the same emphasis and commitment to health and safety is advantageous to your entire team.

Attitude to risk

A commitment or passion for something is hard to ascertain from a CV alone, and understandably, skills and knowledge relevant to the role are usually prioritised over health and safety.

Nevertheless, including one or two safety-relevant questions in the interview process can be hugely beneficial and can help build a team dedicated to working towards a strong health and safety culture. In addition, interviews are the perfect place to find out more about your candidates as people, beyond their CV, especially their attitude to risk.

Of course, you aren’t going to turn down a prime candidate because they’re a fan of skydiving. But if they’re consistently brushing over health and safety details when asked specific questions, it begins to build a risk profile that you can use to determine a candidate’s suitability.

When a person is being blasé about health and safety and procedures in an interview, you can bet that they’ll be taking risks and not following policies in the workplace. So excluding that risk at the interview stage will undoubtedly create a safer workplace.

Knowledge and qualifications

CVs are limited in detail they can give, which is why asking health and safety questions in the interview process is crucial. However, the information they can provide goes beyond qualifications. You can use your questions to find out what hands-on experience they’ve got, either at handling emergencies or setting up procedures to minimise risk in the first place.

Opening a discussion around health and safety allows you to explore their knowledge so you can be sure if you bring them into your team, they’re committed to building and maintaining a health and safety culture.

Value led interviewing

There is a growing trend of employees wanting to work for companies that share their values and beliefs. Having questions in an interview that explore an employee’s values and allow you to share yours makes it far more likely that you’ll attract new starters who have the same commitment to health and safety.

If your staff truly believe in creating a health and safety culture, it becomes far easier to embed in day to day activities.

How can you include health and safety in the process?

Structured, competency-based questions

Often the success of an interview comes down to the questions asked. By using structured, competency-based questions, you can probe their health and safety experience, understanding and qualifications.

The exact questions you ask can be tailored to the job and industry you operate. For example, you could ask them to tell you about how they implemented health and safety procedures in their previous role, or you could broaden it to ask them to explain a time when they had to consider health and safety. Both will very quickly give you an indication of their involvement and understanding of health and safety.

Included in all interviews regardless of level

This is crucial. For a health and safety culture to become embedded in everything you do, it must come from the top. A policy stating health and safety questions will be asked at all interviews will start to help this happen.

It’s no good having entry-level employees who are passionate about health and safety, only for a manager to put an end to it because they’ve got no interest.

Accessible interviews

Health and safety are more than procedures; it also covers employees and their working conditions and needs.

A great way to attract the right people to your business is through demonstrating you mean what you say. Asking someone for an interview and immediately asking about any accessibility needs and considerations that need to be considered does just that. Actions speak far louder than words and you taking the first step shows just how important that health and safety culture is to you.

Building a safety culture with the right people

Attitudes towards health and safety are difficult to change, however, if you are serious about cultivating a strong health and safety culture, bringing in people with the right perspective and knowledge.

It goes further than that, however. It’s about setting up the structure and expectation from the start – asking at all levels about their experience and making sure your interview process is truly inclusive. Then, when you start asking a few questions designed to probe that area, you’ll be in an excellent position to make the right decision for your business.

If you’re not sure where to start, get in touch. I’ve been working with businesses of all shapes and sizes for decades, helping them achieve a broader, more inclusive safety culture. I can help you identify the right questions to ask in your interview to ensure you’re hiring the right people.

Get in touch using the contact form above, or send me a WhatsApp message or text on 07814 203 977.

Replacing Paperwork With Peoplework: How To Engage Employees With Safety

Health and safety management can sometimes feel like an uphill struggle. Although most people understand that it plays an important part in keeping us safe, when there are a million things to do and little time to do them, it can easily fall by the wayside.

This is particularly frustrating for health and safety managers, who invest their time and effort into creating comprehensive safety processes to protect workers, only for employees to ignore them or cry ‘health and safety gone mad!’

That said, sometimes health and safety management can be ineffective not because employees aren’t willing to engage with it but because it’s not designed to be engaged with. Unfortunately, too many managers are clinging to the old ways of clipboards, official notices, and hundred-page Powerpoints.

Of course, this information is usually crucial: safety managers must communicate processes to employees. But, let’s be honest, no one really benefits from hour-long lectures on proper hi-viz usage or a fly-by clipboard assault because they forgot to reverse into a parking space that morning.

Instead, if safety managers want to see real buy-in from employees, they need to step away from the paperwork and focus on people instead, with different methods of getting staff engaged with safety.

Peoplework, Not Paperwork

In my two decades as a safety consultant, I’ve consistently extolled the virtues to my clients of seeing employees not as statistics but as people.

The Human Factor is one of the most unpredictable aspects of any safety process, as there are a million reasons why a person might act in an unsafe manner beyond laziness or malice. To overcome this, safety managers must understand their employees as people to better identify triggers for unsafe behaviour. You can read more about the Human Factor here.

By understanding – and communicating with – employees as people rather than numbers, you’ll find they are more willing to engage with your safety culture.

So, what are some of the best ways to ensure employees see health and safety as a benefit rather than a hindrance?

Employee Engagement

Employee engagement measures the dedication and commitment to your organisation. This goes beyond safety management and usually requires a culture where employees feel like their work is worthwhile and appreciated.

If employees are engaged, they are more likely to respond to and engage with the safety culture. With a personal interest in creating a safe place to work, they will make an effort to listen to safety managers and follow procedures at all times, not just when they are being watched.

To get employees to listen to what you’re saying, you need to go beyond the employees themselves and encourage those at a higher level to ensure everyone feels appreciated. The benefits of an engaged workforce go beyond safety culture, creating higher productivity levels, lower staff turnover, and more, and should be a priority for all businesses.

Seek Employee Input

Employee participation in safety is a crucial but often overlooked part of safety management. Fundamentally, people care more about something if they’ve had a hand in building it.

A great way to do this is by establishing Health and Safety Committees. Employees themselves take part in safety management and have real input in putting safety processes in place.

Health and Safety Committees are a powerful way to improve your safety processes. Although you might have an in-depth understanding of your own business, employees can bring a ground-level perspective and advise on safer and more efficient ways to carry out work.

In fact, Health and Safety Committees are now considered a basic requirement for any organisation seeking to achieve the ISO 45001 international safety standard.

It’s recommended that safety managers have minimal input in these committees to ensure a sense of ownership for employees and a more independent, official representation directly to management.

Acknowledge Employee Feedback

Not every employee has the time or inclination to be a part of a safety committee, but safety managers must make sure their input is still openly valued.

I have previously talked about psychological safety in the workplace and how important it is that employees feel comfortable bringing issues and potential safety failures to the top brass without fear of punishment. The last thing you want is an employee having a potentially fatal near miss, only to fail to report it because they’re expecting a black mark.

Crucially, when employees report potential safety failings, ensure you recognise their input and then immediately act on it. By not showing willingness to act on feedback, you’ll only serve to reduce the number of employees who think reporting is worthwhile.

Safety managers can’t be everywhere at once – and shouldn’t be – so creating a culture where employees feel listened to should be a priority for everyone.

Provide Relevant Training and Opportunites For Growth

You might think you’re already doing this quite well, but too many safety managers think they can get away with mandating a few online safety lessons a month and calling it a day. Not all training is relevant to every employee, and, let’s be honest, no one wants to sit at a computer watching a slew of safety videos from the 90s.

Again, this comes down to knowing your employees as people. By understanding each person as an individual, you can tailor training to them and provide opportunities for growth that actually appeal.

Work With People, Not Statistics

Once again, all this fundamentally comes down to leaving the clipboard in the office and actually engaging with the people who work in your business.

In reality, most people know that health and safety are there for their benefit. Still, it’s up to safety managers to portray safety in a way that emphasises and personalises these benefits to them.

I’ve worked with hundreds of businesses to create bespoke and effective safety cultures, and I can do the same for you. To find out more, drop me a message via the online form.

Making Your Safety Culture Subconscious

There are a wide variety of opinions when it comes to health and safety.

Some people think it’s a right royal pain, designed to make work harder and less efficient. Others – myself included – understand that health and safety is instead meant to protect workers, and instead encourage them to think about their safety at work and beyond.

Legal Obligation

No matter the opinion held, health and safety is unavoidable fact of professional life. Employers and employees are legally bound by a range of safety legislation, including the Health and Safety at Work Act, to ensure work is carried out safely and legally.

But let’s be honest, nobody likes being told what to do. ‘You have to do this because the government says so’ is hardly an effective rallying cry to get people on board.

The best way to sell the idea of health and safety, like everything, is on the benefits. This goes beyond employees’ physical safety, ranging from supporting mental well-being and more to increasing efficiency, reducing absenteeism, and even improving profits.

As much as we love toolbox talks, presentations, and bulletin board notices in health and safety, it can be challenging to get employees – and managers – to take health and safety on board, no matter how positively you spin it. Don’t get me wrong, these are crucial parts of the process but will only take you so far.

Before any process can be truly effective, it needs to become subconscious. So, for example, health and safety shouldn’t be something employees have to think hard about, but rather something they do, like a surgeon, washing their hands, or brushing their teeth in the morning.

So what can you do to make health and safety subconscious at work?

Understand Your Employees

Whenever I talk to clients about health and safety, I always bring up the Human Factor.

Here’s the thing. Right from when we’re born to the day we die, humans are fundamentally unpredictable. We might have our routines and favoured way of doing things, but there’s always a fine line between doing things a certain way and doing them entirely differently, depending on a range of factors.

It can be nearly impossible to predict which way we’ll go until it happens from the outside.

At work, this is even more obvious. No matter how effective or comprehensive your safety procedures are, you can’t guarantee employees will follow them. You can do safety briefings until you’re red in the face, but in the moment, it’s entirely likely your employees will choose to do things their way – whether due to arrogance or to save time – and everything falls apart.

A shocking report from Safety and Health Magazine says incident reports show that as many as 80% to 90% of serious injuries and accidents could be down to human behaviour.

So what can you do about it? I go into more detail in my blog about the Human Factor. Still, fundamentally, the only way to minimise this behaviour effectively is by understanding your employees as human beings rather than statistics and properly identifying the potential triggers of unwanted behaviour.

Once you have a more in-depth understanding of the people working for you and these triggers, you can more effectively communicate the safety message in a way they will respond to.

Start At The Top

For the most part, humans love to follow the leader. We’re suckers for trends and the latest fads because we like to feel like we’re part of the pack.

This is known as the ‘bandwagon effect’, and although ‘jumping on the bandwagon is sometimes used negatively, in the case of positive things such as health and safety, it can be a powerful tool.

The most effective way to start a bandwagon effect? Get those at the top invested in safety leadership coaching.

When employees see managers getting involved in health and safety and making a real effort to make it part of their day to day, they will want to do the same. If there is sufficient communication between upper management and employees, this positive reinforcement should trickle down and quickly become part of the culture.

For more information on just how effective safety leadership coaching can be, read my blog on the subject here

Make It Personal

Get rid of the faceless cartoons and stock photos in your safety training. Of course, this type of communication has its place, but the most effective way to get workers invested in safety is with a human focus, and better yet, a personal one.

Use real employees in your communications: people others know and recognise as friends or colleagues.

Emphasise just how important it is that people follow the rules to ensure their safety and the safety of others. The impact of accidents at work goes well beyond just those who work at the office, so a reminder that the people you work with every day have a life and family outside of work can go a long way.

Make Training Relevant

I hate to be the one to break this to you, but no one enjoys hundred-page PowerPoint presentations. Yes, it probably contains crucial information, but is it all relevant?

Whilst it can be hard to get face-time with employees, piling them into a room for three hours to stare at a presentation, of which 10-15% might only be relevant to them, is often less effective than doing nothing.

Instead – as above – get to know your employees as people and ensure you only deliver relevant safety information to them on a more regular basis. As a result, you’ll find they’ll be more engaged and less likely to nap.

Avoid Punishment AND Rewards

Whilst punishing and chastising employees for safety breaches is somewhat old hat these days (it’s more likely to lead to push back than any real change in behaviour), rewards for things like ‘X days without incident’ or ‘Y near-misses reported’ remain popular.

I advise against rewards for the simple fact that they can have unintended consequences, such as over-reporting.

Instead, recognition can be a far more valuable tool. Recognising the highlighted risk and the employee can be more effective in the long run and contribute to a more natural, habitual safety culture.

Making Safety a Habit

Fundamentally, making your safety culture subconscious means working directly with your employees and colleagues and portraying health and safety as a benefit rather than a hindrance. Don’t talk at them. Instead, talk with them, and lead by example.

I’ve worked with many businesses over the years to implement and maintain a healthy safety culture. If I can help you, send me a message on 07814 203 977, or use the contact form below.